Terms of Service

Draft · Awaiting legal review

DRAFT — needs legal review. This text is a working draft and is not yet in force.

1. Who we are and what these terms cover

These Terms of Service ("Terms") govern your use of Quvos, a software development platform operated by [Company legal name], [address], MERSİS no. [MERSİS no] ("Quvos", "we", "us"). Quvos is offered at quvos.dev (the platform, where you sign in), quvos.io (our marketing site) and quvos.app (where apps and previews built on Quvos are served) (together, the "Service").

These Terms apply to the hosted, multi-tenant Service only. Quvos Enterprise, a dedicated installation, is governed by a separate written agreement and not by these Terms.

By creating an account or using the Service you accept these Terms, our Privacy Policy, our Acceptable Use Policy and our Cookie Policy. If you use the Service on behalf of an organisation, you confirm that you may bind it, and "you" includes that organisation. Where a Teams workspace processes personal data on an organisation's behalf, our Data Processing Agreement also applies.

2. Accounts

• You may sign up with an e-mail address and password (the address is verified by a link we send) or with Google, Microsoft or GitHub.
• You must be at least [16] years old, or the age of digital consent where you live if higher, and give accurate information.
• You are responsible for keeping your credentials safe and for activity under your account. We strongly recommend turning on two-factor authentication (authenticator app, recovery codes or passkeys).
• Tell us promptly at [support contact] if you suspect unauthorised access.
• One person, one free account. Creating several free accounts to evade limits is not allowed.

3. Workspaces

Every account has a personal workspace. A Teams workspace is shared by a team and has an owner, admins and members. The owner and admins may invite people, allow people with a verified company e-mail domain to join, change roles, remove members and delete the workspace. Content in a Teams workspace belongs to that workspace (and, behind it, to the organisation that controls it), not to the individual member who created it. When you leave or are removed from a Teams workspace you lose access to its content.

4. Plans, quotas and payment

• Free includes all features within a usage quota of USD 5 per month. Pro, Max and Teams are paid plans with the prices, monthly credits and limits shown on our pricing page at the time of purchase.
• Every personal space (Free, Pro, Max) gets USD 10 of welcome credits once, valid for 12 months. A Pro or Max subscription brings a gift of AI credits (the amount shown on our pricing page, valid for 12 months); each workspace gets it once, and moving up to a higher plan brings only the difference.
• AI credits can be bought separately. Unless stated otherwise, credits are non-refundable and expire [period/never — confirm].
• You may bring your own model provider keys ("BYOK"). Use of those keys is between you and that provider, and you remain responsible for its charges and terms.
• Payments are handled by iyzico in Turkey (TRY) and Stripe elsewhere. Prices are set in US dollars (USD); in Turkey they are charged in lira (TRY), converted at the rate Quvos sets and rounded to whole lira. Quvos never stores your full card data.
• Subscriptions renew automatically for the same period until cancelled. You can cancel at any time; cancellation takes effect at the end of the paid period. USD fees are exclusive of taxes; applicable taxes are added. Lira (TRY) prices include 20% VAT (KDV).
• Statutory withdrawal or refund rights that apply to consumers are not affected. [Consumer withdrawal right wording for TR / EU — legal to confirm.]
• If a payment fails we may limit the workspace to Free plan limits after notice.

5. Your content

"Customer Content" means everything you or your workspace put into the Service: projects, Git repositories, Agents, Skills, documents, knowledge bases, chats with AI Agents, app and Agent telemetry, and secrets.

• You keep all rights in your Customer Content.
• You grant Quvos a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Service, including sending prompts and content to the AI model providers you or your workspace use.
• Quvos does not use Customer Content to train AI models. [confirm]
• You are responsible for having the rights and legal basis to put Customer Content into the Service, including any personal data.
• Apps and previews you publish on quvos.app are your content and your responsibility.

6. AI features

Output generated by AI models may be inaccurate, incomplete or similar to output given to others. You are responsible for reviewing generated code and content before relying on it, deploying it or sharing it. Agents act on your instructions and with the permissions you give them; you are responsible for what they are configured to do, including actions through MCP servers and connected services.

7. Support access

Quvos support staff may access a workspace only read-only, for a limited time (at most 8 hours), with a written reason. The workspace owner is notified and can see an access log. Support never gets write access and cannot see secret values, terminals or personal chats.

8. Acceptable use and enforcement

You must follow the Acceptable Use Policy. We may throttle, require card verification, suspend or remove content where we reasonably suspect a breach, a security risk or a legal obligation. Where reasonable we will tell you why and how to appeal via [support contact]. Abuse can be reported at https://quvos.dev/abuse or [email protected].

9. Our intellectual property

The Service, its software, design and brand are owned by Quvos or its licensors. These Terms give you a limited, non-transferable right to use the Service; they do not transfer any ownership. Feedback you give us may be used without obligation to you.

10. Availability and changes to the Service

We aim to keep the Service available and post incidents at status.quvos.dev. The Service is provided without a guaranteed service level unless a separate agreement says otherwise. We may change or discontinue features; we will give reasonable notice of changes that materially reduce a paid plan.

11. Retention, inactivity and deletion

• Free accounts inactive for 12 months receive a notice, a second notice 30 days later, and are deleted with their own workspaces 30 days after that. Paid accounts are not deleted for inactivity.
• A deleted workspace can be restored for 30 days; after that it is purged and its data keys are destroyed, which makes backups unreadable.
• Workspace owners and admins can export a workspace; an export is downloadable for 7 days.
• Details are in the Privacy Policy.

12. Termination

You may close your account or delete a workspace at any time from the settings. We may suspend or terminate access for serious or repeated breaches of these Terms, non-payment, or where required by law, with notice where reasonable. Sections that by nature should survive (including 5, 9, 13, 14 and 16) survive termination.

13. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose or non-infringement. Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.

14. Limitation of liability

To the extent permitted by law, Quvos is not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data, and our total liability arising from the Service in any 12-month period is limited to the greater of the fees you paid us in that period or USD [100]. These limits do not apply to liability for gross negligence, wilful misconduct, death or personal injury, or any liability that cannot be excluded by law.

15. Indemnity

If you use the Service for business purposes, you will defend and indemnify Quvos against third-party claims arising from your Customer Content or your breach of these Terms or the Acceptable Use Policy.

16. Governing law and disputes

These Terms are governed by the laws of [Republic of Türkiye — confirm]. The courts and enforcement offices of [governing law city] have jurisdiction. If you are a consumer, you may also use the consumer arbitration committees and courts available to you by law, and mandatory consumer protection rules of your country of residence continue to apply.

17. Changes to these Terms

We may update these Terms. We will announce material changes in advance by e-mail or in the Service, and ask you to accept the new version before continuing to use the Service. We record which version you accepted, when, and from which IP address.

18. Contact

[Company legal name], [address]. Support: [support contact]. Legal notices: [legal contact]. Privacy: [email protected].